Victor Hospital is required by law to maintain the privacy of your medical information, to provide you with this written Notice of Privacy Rights and Practices, and to abide by the terms of the Notice currently in effect. This policy shall be applicable to the information collected or displayed on our website. We assure to take the privacy seriously and to keep your privacy and confidentiality of the information provided to us.

We shall not intentionally or unless required under laws share the contents of any person with any outside authorities or any third party. We do not guarantee or assure that the electronic communications received from you or contents or records may not be accessible to the third parties.

WHY THIS PRIVACY POLICY?

This Privacy Policy is published in compliance with, inter alia: i. Section 43A of the Information Technology Act, 2000;

1. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and
2. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

1. The type of information collected from the Users, including sensitive personal data or information;
2. The purpose, means and modes of usage of such information; and
3. How and to whom we will disclose such information.

COLLECTION OF PERSONAL INFORMATION

Generally, some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

1. Contact data (such as your email address and phone number);
2. Demographic data (such as your gender, your date of birth and your pin code);
3. Data regarding your usage of the services and history of the appointments and other transactions made by or with you through the use of Services;
4. Health or medical data (such as your past medical history and conditions, diagnostic reports, prescriptions and medication history)
5. Insurance data (such as your insurance carrier and insurance plan); and
6. Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters, your work details, your family details)

The information collected from you by Victor Hospital may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to:

1. Passwords;
2. Physical, physiological and mental health condition;
3. Sexual orientation;
4. Medical records and history;
5. Biometric information;
6. Information received by body corporate under lawful contract or otherwise;
7. Visitor details as provided at the time of registration or thereafter; and
8. Call data records

Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data or information.

PRIVACY STATEMENTS

1. A condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Victor Hospital immediately.
2. All the information provided to us by a User, including sensitive personal information, is voluntary.
3. Collection of information which has been designated as ‘sensitive personal data or information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you in the event such consent is not given.
4. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on your profile information page on the Website or by contacting us at info@victorhospital.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Victor Hospital has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Victor Hospital may, at its sole discretion, discontinue the provision of the Services to you.
5. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through info@victorhospital.com. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services.
6. This Privacy Policy applies to Websites and Services that are owned and operated by Victor Hospital. We do not exercise control over the sites that may be displayed as search results or links from within the Services.
7. Comments or questions sent to us using email or secure messaging forms will be shared with our employees and health care professionals who are most able to address the comment or question. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. Some of our services such as our automated appointment selection and prescription refill for Victor Hospital generated prescriptions interact directly with other Victor Hospital data systems. Data about your transaction may be stored in these systems, and available to people who test and support these systems. When you use a service on the Websites to interact directly with Victor Hospital professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient.
8. If you are using the Websites, with your permission, we will use the geolocation feature of your mobile device or same or similar feature of the device you are using to access the Websites. Victor Hospital and our Partners do not share your location information with other any third party. You may opt out of location-based services on your mobile phone by changing the relevant/ applicable setting at your device level.
9. Victor Hospital has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, Victor Hospital or its Partners shall not be held liable for any loss whatsoever incurred by the User.
10. Victor Hospital ensures it and its partners implement reasonable security practices and procedures that are commensurate with respect to the information being collected and the nature of Victor Hospital business.
11. Victor Hospital takes your right to privacy very seriously and other than as specifically stated in this privacy Policy, will only disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Victor Hospital, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.
12. Victor Hospital may also disclose or transfer End-Users’ personal and other information a User provides, to a third party as part of reorganization or a sale of the assets of a Victor Hospital division or company. Any third party to which Victor Hospital transfers or sells its assets to will have the right to continue to use the personal and other information that Users provide to us, in accordance with the Terms of Use.
13. To the extent necessary to provide Users with the Services, Victor Hospital may provide their personal information to third party contractors who work on behalf of or with Victor Hospital to provide Users with such Services, to help Victor Hospital communicate with Users or to maintain the Website. Generally, these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies.

CASUAL VISITORS NOTE:

No sensitive personal data or information is automatically collected by Victor Hospital from any casual visitors of this website, who are merely perusing the site.

CONFIDENTIALITY AND SECURITY

1. Your Personal Information is maintained by Victor Hospital in electronic form on its or its employees and Partners equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Victor Hospital business.
2. Victor Hospital makes all User information accessible to its employees only on a need-to-know basis.
3. Part of the functionality of the Services is assisting the patients, customers and other stakeholders (like doctors, labs, pharmacies, customer care executives and others) to access information relating to them. Victor Hospital may, therefore, retain and submit all such records to the relevant patients, their doctors or other stakeholders.
4. Notwithstanding the above, Victor Hospital is not responsible for the confidentiality, security or distribution of your personal information by our Partners and third parties outside the scope of our agreement with such Partners and third parties. Further, Victor Hospital and its Partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Victor Hospital and its Partners including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

CHANGE TO PRIVACY POLICY

Victor Hospital may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Victor Hospital treats User’s personally identifiable information, or in the Privacy Policy itself, Victor Hospital will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. If you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact info@victorhospital.com to deactivate your account. Unless stated otherwise, Victor Hospital current Privacy Policy applies to all information that Victor Hospital has about You and Your account.

If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.

CONSENT TO THIS POLICY

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website, the App and its Services signifies your assent to this Privacy Policy. Your visit to the Website, use of the App and use of the Services is subject to this Privacy Policy and the Terms of Use.

ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or Victor Hospital information collection, use and disclosure practices, you may contact us at info@victorhospital.com. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.

If you have any grievance with respect to our use of your information, you may communicate such grievance to:

Email:  info@victorhospital.com